Returns + Exchanges

Last updated 12 November 2026

Supplements are sealed products, so we can only take back items that have not been opened. Please read this before you order.

The short version

• Returns accepted within 7 days of delivery.
• The product must be unopened and sealed, in its original packaging.
• Damaged, wrong or missing items are replaced free of charge.

What we can take back

An item is eligible if all of the following are true:

• You tell us within 7 days of the delivery date.
• The seal is intact and the tub, pouch or box has not been opened or used.
• The original packaging, labels and any free items are included.

What we cannot take back

• Opened or partly used products, including ones opened to taste or smell.
• Products without their original packaging or with a broken seal.
• Products damaged after delivery through storage, heat or mishandling.
• Items reported to us more than 7 days after delivery.

Damaged, wrong or missing items

If your order arrives damaged, you receive the wrong product, or something is missing, tell us within 48 hours of delivery on WhatsApp with photographs. We will send a replacement at our cost. This applies even to opened packaging, because the fault is ours.

How to start a return

1. Message us on WhatsApp at +91 90355 25033 with your order details and photographs of the product.
2. We will confirm whether the item is eligible and tell you how to send it back.
3. Pack the item in its original packaging so it reaches us in a resaleable condition.

Who pays the return courier

• Our mistake – damaged, wrong or missing item: we pay.
• Change of mind: the return courier charge is yours.

Refunds

Once the item reaches us and we have checked it, we process the refund within 5 to 7 working days. Refunds go back to the method you paid with. For cash on delivery orders we refund by UPI or bank transfer to an account in your name.

Exchanges

We are happy to exchange an unopened item for a different flavour or size within 7 days, subject to stock. Any price difference is settled before we dispatch.

Questions

WhatsApp +91 90355 25033 or email proteinparadise11@gmail.com.