FAQs

If your question is not answered here, message us on WhatsApp at +91 90355 25033. We usually reply the same day.

Ordering

How do I place an order?

Two ways. Add what you want to the basket and check out on this site, paying by UPI or choosing cash on delivery. Or browse the shop and send us the product name on WhatsApp, and we will put the order together for you. The price is the same either way.

How do I find a product?

Use the search icon at the top of any page, or open Shop in the menu and choose a category: whey protein, isolate, mass gainers, pre-workouts, creatine, fish oil, multivitamins, or oats and peanut butter.

Is everything on the site in stock?

Stock moves quickly. We confirm availability when you message us, and if something has just run out we will tell you when it is back or suggest the closest alternative.

Can I change or cancel my order?

Yes, as long as it has not been handed to the courier. Message us as soon as you can.

Delivery

How long will my order take?

Three to four days anywhere in India from the day the order is confirmed. Remote pin codes can take slightly longer. Full details are on the Shipping page.

Do you deliver to my city?

We deliver to every state and union territory in India. We do not ship outside India.

How much is delivery?

It depends on the total weight of your order: ₹99 up to 1 kg, ₹199 up to 2 kg, ₹299 up to 5 kg, and ₹299 plus ₹30 for every extra 500 g above that. It is charged once per order, not per item, and orders of ₹20,000 or more are delivered free. The exact amount is shown at checkout. Full table on the Shipping page.

How do I track my parcel?

We send the tracking details on WhatsApp once the courier picks your parcel up.

Payment

What payment methods do you accept?

UPI and cash on delivery. At checkout you can scan a UPI QR code with any UPI app — BHIM, Google Pay, PhonePe, Paytm or your bank app — or choose to pay the courier in cash when your order arrives.

Is cash on delivery available?

Yes, on most pin codes. We will confirm when you order.

Is paying by UPI safe?

You pay from inside your own UPI app, so we never see or store your UPI PIN or bank details. After paying you enter the UPI reference number on the site and we match it against the payment.

Returns and replacements

Can I return a supplement?

Yes, within 7 days of delivery, as long as the tub is unopened and the seal is intact. Opened products cannot be taken back for hygiene reasons. See the Returns + Exchanges page.

My order arrived damaged or wrong. What now?

Message us within 48 hours with photographs. We replace damaged, wrong or missing items free of charge.

When do I get my refund?

Within 5 to 7 working days of the returned item reaching us and passing inspection.

Can I exchange a flavour?

Yes, within 7 days, if the product is sealed and the flavour you want is in stock.

Products

Are your products genuine?

Every product we sell is supplied sealed. Send us the batch code printed on your tub and we will help you verify it with the brand.

Will the packaging look exactly like the photo?

Usually, but brands update their label artwork and tub designs from time to time, so there can be small differences. The product inside is the same.

Which protein should I buy?

Tell us your goal, your budget and whether you have had any trouble digesting whey before, and we will suggest two or three options. We would rather sell you the right tub than the expensive one.

Are supplements safe for me?

Supplements are foods, not medicines, and nothing here is medical advice. If you are pregnant or breastfeeding, have a medical condition, or take prescription medication, speak to your doctor first. Our products are intended for adults aged 18 and over.

Can I visit the shop?

Yes. We are at Opp. Deeksha College, Andrahalli Main Road, Lingadeeranhalli, Andrahalli, Bengaluru, Karnataka 560091. Get directions. Message us before you come and we will keep what you need aside.

Still stuck?

WhatsApp +91 90355 25033 or email proteinparadise11@gmail.com.